Un buon servizio e post-vendita sono entrambe le priorità principali di NGU Mobile International. Poiché disponiamo del nostro dipartimento tecnico, possiamo eseguire personalmente la riparazione su tutti gli smartphone. Questo significa che hai solo un contatto diretto con noi e nessun'altra azienda interviene. Questo ci consente di offrire un servizio rapido e la qualità delle nostre riparazioni è sempre allo stesso livello elevato. A Renewhandy offriamo anche la possibilità di acquistare dispositivi con un'assicurazione aggiuntiva per 1 o 2 anni. Se si dispone già di dispositivi in ​​uso e si desidera assicurarli, è possibile farlo per un massimo di 3 mesi dopo l'acquisto. Le riparazioni per dispositivi con danni esterni o reclami che rientrano nell'assicurazione sono gestite anche dal nostro servizio tecnico.

Garanzia e assicurazione NGU

Informazioni sulla garanzia NGU

You will receive warranty on all of our products and services. Repairs for devices are carried out at our own repair department.
Because we have different branches within NGU Mobile International for both consumers and business customers, there are some slight differences with regard to the warranty period of a product. Look below for a short overview with our warranty period per product group:

For consumers & (small) business customers

Renewhandy.eu: 2 years warranty on all products (refurbished/second-hand smartphones, accessories)
Repaircenter.eu: 1 year warranty on all repairs

For business customers 

Mobilepartscenter.eu: 6 months warranty on all products (refurbished/second-hand smartphones, accessories & parts)
NGU Repair: 1 year warranty on all repairs

About NGU Insurance

Besides the standard warranty, it is also possible to purchase a additional insurance for your (new) device. When purchasing a smartphone at Renewhandy.eu you have the possibility to buy additional insurance for 1 or 2 years. Your device is then completely covered worldwide against short-circuiting, damage by dropping, damage by third parties, fluid damage, operating errors, fire damage and theft (optional). It is also possible to purchase a separate insurance for your current device. The only condition is that this must be done within the first 3 months of purchase. The insurance prices are based on the type of device and the purchase price of the device. You always pay a one-off amount and are therefore not billed monthly. Repairs within the insurance period are carried out at our own repair department, which means you can expect faster and better quality handling.